New Comment Subscribe Save for later. hotukdeals.com - The Largest Deal Community in the UK. Then the process is equally straightforward. Citizens Advice suggests writing a letter which includes specific wording to make reference to the Consumer Protection from Unfair Trading Regulations 2008. Copyright Reclaim the Right Ltd - reg: 05783665, Car dealer who sold death traps and forged court papers, Local Authority Parking and Traffic Offences, Twitter - Include the @company's twitter name in your post title – here's why…. Delivered a second item by mistake. If you'd still like to purchase the items in a parcel that's been returned to us as "undeliverable" you'll need to place a new order. Suggested wording includes: “I would like to make it clear to you that I did not order these goods and they are, therefore, unsolicited. No, you can’t. If you do not want to keep the items, you should be entitled to a full refund, including delivery charges, although you may have to pay the cost of returning the goods. So if you were sent a duplicate order or additional items this is not deemed unsolicited, and the company can â¦ However, the ball is now in their camp. If a firm has left goods with you that weren't unsolicited goods, they still belong to the trader and you should try to give them back. Posting on this thread is likely to mean that you won't get the help and advice that you need. If you have not received the goods and suspect you may have been the victim of fraud, you can take it up with your credit card company (provided you paid on credit card and certain conditions are met), or invoke the Visa Debit Chargeback procedure. i can not remove it), We dont want you to remove it ....its intended to assist others and expand on not as described meaning within the Consumer Rights Act, Copyright Reclaim the Right Ltd - reg: 05783665 It’s yours to keep. : ? Packages delivered by common carriers are subjected to less restrictive laws. If you do not want the substitute when it arrives, you can get a refund but you must also be prepared to return the goods. This generally happens when someone has moved and either hasn’t bothered to redirect their post or the redirection has expired. It seems 50% of people seem to think you can twist the law regarding unsolicited goods to mean you can keep something delivered to you in error, and the other 50% think you cant. Posting on this thread is likely to mean that you won't get the help and advice that you need. * First cross out the address but not the name. You are not required to keep them for any amount of time and you are certainly not required to pay for them. and beef up the suing under breach of GDPR/DVLA .. 24 Comments. But don’t panic if this is the first letter or parcel that you’ve received with a name that you haven’t heard of. But if there is no return address visible they won’t be able to do this, and the item will be sent to the National Returns Centre in Belfast where the staff will open the package to try and establish the sender’s address. If you would prefer to make some effort to give back the goods, you could write to the company and offer to return them. Let them know it isn’t yours, and they’ll send someone to pick it up. The answer depends on the specifics of the situation. Post a comment. The link from "set procedure" goes to Citizens Advice website but the page it linked to is no longer there, it might be elsewhere on the CA site if you search. The answer is yes and no, according to Citizens Advice. “I will make the goods available for you to collect at your expense in the next 14 days, but after this time I will treat the goods as my own. There are some specific rules worth following so you don’t end up in hot water. So for example, On 23/01/20 I received from you: A large ceramic plant pot 24" diameter. (another karma issue), ( just to note: that hyper link in my message above is created automatically by this forum . What are unsolicited goods? The seller did eventually make contact blaming his error on the couriers used. One was correctly named and addressed and the second had a name unknown to me and my address on it. Provided by HUB Financial Solutions Limited. Please get in touch, Consumer Protection from Unfair Trading Regulations 2008. If you are trying to post a different story then you should start your own new thread. So which applies? If a business sends you unsolicited goods (whether by mistake or as a promotional item), it can attempt to recover them. Now I cannot wait forever for him to contact me as I spend a great deal of time traveling. Get your first 3 months of Saga Magazine for just Â£3 and enjoy a world of benefits when you subscribe. Brewery st car park is S41 7UG. You … That shouldn't cost you anything or inconvenience you in any way. Oh dear- more problems for Simple Simon. So far - and it has been over a week now - a deafening silence! https://t.co/qZu1xDhBJx, Parking Fine From Initial Parking - no cash and tried to use app but no internet signal. It’s a different story altogether if items are sent to you by mistake. Powered by Invision Community. Yodel, the delivery company, simply dumped both packages outside my front door despite someone being in and they were discovered several hours later. If youâ¦ You should also give the company a reasonable deadline to collect the items, of say, 14 days. Read all the fine print to determine if you are joining a "club," with regular purchasing or notification obligations.Keep a copy of the advertisement or catalog that led you … Through the eBay messaging system I informed the seller about his mistake with my telephone number so he could arrange collection and deliver to the correct person. If you are trying to post a different story then you should start your own new thread. I have told him I have his goods and I have given him my contact details to arrange collection of which there is a record in the eBay messaging system. If they realise their mistake in that time and ask for the goods back then you will have to return them. March 25, 2019 in General Retail, Please note that this topic has not had any new posts for the last 563 days. Question about your subscription? However, it is a good idea to write a letter to the company stating that you didn’t order the item and, therefore, you have a legal right to keep it for free. So, if you throw a letter in the bin you might be committing an offence. 3 & 4. The Consumer Protection (Distance Selling) Regulations say you have a right to keep goods delivered to you that you didn’t ask for. You should notify the carrier of the mistake but I guess you can sit on the unopened package or leave it on the porch until they track it down. Firms can take you to court to recover their goods. This Site Might Help You. You're well within your rights to keep them. Receiving unsolicited goods is sometimes an indication that your identity has been stolen by fraudsters that were hoping to intercept the package before you received it. You can not destroy it until it is delivered to the right person (federal law regarding destruction of mail). Throwing letters away is also morally questionable as well as illegal, so please do the right thing; after all, it won’t take you very long! Anyone who receives a demand for payment for unsolicited goods should report the matter to … but you might have ended up with an automated return label and automated refund. It can’t try to charge you for the items. Read our essential tips: What you should do with wrongly delivered post depends on the specifics of the situation. Select Cancel checked items when finished. If you are found guilty you could face a fine of up to £5,000 or even spend up to six months in jail. Items that firms send to you, but you didn't actually order are called "unsolicited goods". This happens when the postie makes a mistake. Post a comment. Receiving someone else’s post is at best mildly annoying but could, at worst, signify the start of an identity theft scam. Sometimes, they can be faced with the decision to keep or return a product that has been wrongly sent to them. Even if you don’t alert them of the wrong delivery, they still might call your house or show up at your door asking where the package is. “Please contact me to arrange collection. You inconvenienced them, and although the right thing for them to do would have been to send it back on condition you got them the other item in time, they aren’t breaking the law by keeping it. You must try to contact the company twice in writing, following a set procedure. In this case, the course of action is simple and straightforward. The conundrum presents itself – what do you do? I have absolutely no problem the trader collecting or arranging collection of his goods. Essentially, think about what you'd like someone else to do if they accidentally received your post, and do that. yo can only keep items shipped to YOU by a company that you did not order. If you receive a demand for payment for unsolicited goods or services, you can ignore it – it’s a criminal offence. After that time the letter or package is almost certainly lost forever, which demonstrates why it is so important to put a return address on everything - preferably on the outside! If a company demands payment, that's a criminal offence. This generally happens because of human error on the part of the sender, or because that person lived there so long ago that you have never heard of them before. Can I keep it? They are his and not mine which I understand. If he does come back at a later date I will direct him to the municipal dump informing him his goods were time expired and he can, if he wishes, sue me for the loss. But no contact was made again and I disappeared abroad for several weeks. Of course, post delivered under these circumstances might also signify the start of an identity theft scam. It will ever be arranged now * pop it in the UK I would simply *. 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